Return and Refund Policy

Commitment to Hassle-Free Returns

Payflash Tech Solutions Private Limited ("we," "our," "us") proudly runs trendzloom, dedicated to assisting and serving the needs of our users ("you," "your"). Should you need to return or exchange an item, we’ve streamlined the process to make it as easy and efficient as possible. If you receive a product that’s damaged or defective, we truly apologize and will assist you in resolving the matter quickly. To start a return or exchange, simply contact our customer support team within 48 hours of receiving your order. Please ensure that the returned items are unused, in their original packaging, with tags and labels intact.

A Smooth and Simple Return Process

Our customer support team will guide you through each step of the return procedure, ensuring transparency.
Initiate your return request within the 48-hour window to keep the process swift and smooth.
We offer clear and easy-to-follow instructions, making returns as stress-free as possible.
Refunds or exchanges will be processed within 5-7 business days after we receive the returned item.
Our goal is to address your concerns promptly and focus on ensuring your satisfaction.

Non-Returnable Items: What You Need to Know

There are some items that, for hygiene or usage reasons, are not eligible for returns. These include:

Earrings and pierced jewelry, due to hygiene standards.
Personalized accessories, such as engraved or custom-made items, which can only be returned if defective.
Hair accessories like headbands, clips, and pins, once used or worn.
Bags and wallets showing signs of wear or damage from use.
Opened or used gift sets and bundled accessories, which are non-returnable.

Understanding Return Shipping: Who Covers the Costs?

If the item was sent incorrectly due to our error, we’ll take care of the return shipping costs.
For returns based on a change of mind, you’ll be responsible for the return shipping charges.
We recommend using a reliable courier service to ensure safe and secure return shipments.
In cases of defective or damaged items, we’ll provide clear return instructions at no additional cost to you.
We believe in fairness and transparency, so our return process ensures you won’t face unexpected shipping fees.

Quick and Easy Refund Process

Once we receive and inspect your returned item, we’ll process your refund promptly via your original payment method.
Refunds are typically completed within 5-7 business days, ensuring a quick turnaround.
A confirmation email will be sent to you once your refund is processed.
We strive to make your refund experience seamless, allowing you to shop with confidence.
If you have any questions, our customer support team is always here to assist you.

We’re Here to Help: Customer Support at Your Service

If you have any questions about our return, exchange, or refund policies, don’t hesitate to reach out.

Contact us at playflashsolutions@gmail.com, and our team will quickly provide a solution.
We’re committed to resolving any issues as swiftly as possible to guarantee your satisfaction.
Your positive shopping experience matters to us, and we are always working to provide excellent service every step of the way.