Operating trendzloom, Payflash Tech Solutions Private Limited ("we," "our," "us") is committed to supporting and helping our users ("you," "your"). With each order, we ensure it’s handled with meticulous attention, reaching you in perfect condition and within the agreed timeline. When you place an order, you acknowledge and agree to our shipping terms, designed to offer you peace of mind from the moment you check out to the moment your package arrives.
Style at Your Doorstep, Wherever You Are
We proudly cater to fashion aficionados across India, making sure our curated collection is available to you, regardless of where you live. While our delivery services currently cover India, we’re working diligently to broaden our shipping coverage in the near future. Whether you're in a bustling city or a tranquil town, your fashion essentials are always within reach.
After you confirm your order, we swiftly move to the processing phase, typically within 1-2 business days. We exclude weekends and public holidays to maintain smooth operations. Once your order is ready, we’ll send you an email notification with shipping details. Rest assured, every product is carefully packaged to preserve its quality, so it reaches you just as it should.
Your Order Delivered with Care and Precision
If a delivery attempt fails due to incorrect address details or recipient unavailability, the courier will make up to two additional attempts. After these attempts, the package may return to our facility. To avoid delays, ensure someone is available at the delivery location. If you foresee any delivery issues, our support team is always here to help with alternate arrangements.
If your order arrives damaged, please reach out to our support team within 48 hours with clear images of the item. We’ll evaluate the situation and arrange a replacement or refund, depending on the circumstances. For lost shipments, we’ll work closely with our courier partners to investigate and resolve the issue quickly. Our packaging process ensures minimal risk of damage during transit. Your satisfaction is our highest priority, and we’re committed to resolving shipping concerns swiftly.
Certain products, such as delicate, oversized, or high-value accessories, require extra care during shipping. These items have specific delivery guidelines, which will be noted on their individual product pages. Our logistics team will take all necessary precautions to ensure these special items reach you safely. If you have questions about shipping for premium products, feel free to contact our support team for more information.
Our dedicated customer service team is available to assist with any shipping-related inquiries. For fast support, you can email us at playflashsolutions@gmail.com. We’re here to resolve any concerns promptly, ensuring a smooth and enjoyable experience. Your trust in us is invaluable, and we’re always working to improve our services to better serve you.
Thank you for choosing trendzloom, where your fashion journey is met with impeccable service and timely deliveries.
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